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Help and support

System health

Check the status of PaymentsPlus and other Qvalent products.

Technical support

If you're an existing PaymentsPlus customer you can contact our Technical Support Helpdesk.

Reset password via email

To reset your password, click Reset My Password for Westpac customers and Reset My Password for St. George customers. You will be asked to verify your email address and the security questions that you entered the first time you signed in

Ask your administrator to reset your password

Your administrator should:

  1. Sign in to Product.
  2. Click on Administration
  3. Click on Manage Users.
  4. Select your user.
  5. Click "Reset Password".

You will receive an email with your login name and password.

Contact Westpac

If you are unable to do either of the above options, you can request Westpac identify you and send an email to paymentsplus@qvalent.com for Westpac customers and paymentsplus-stgeorge@qvalent.com for St. George customers.

You can contact your relationship manager, client enquiry manager or call 1300 276 370.

See the User guides section of this page for a list of the available guides. You can contact your relationship manager, client enquiry manager or call 1300 276 370.

To add accounts, products or users, phone contact your Relationship Manager or Client Enquiry Manager.

To add or update users, refer to the PaymentsPlus User Guide. Please contact your company administrator.

To close a facility, contact your Relationship Manager or Client Enquiry Manager.

To report a security vulnerability or concern, email security@qvalent.com.

Disclaimer

The information contained in this publication is provided for learning purposes only and is subject to change. Revisions may be issued from time to time that encompass changes or additions to this module.

This is a guide only and it is not comprehensive. It does not impinge on or overrule any formal arrangement you may enter into with the Bank. The Bank and its officers shall not have any liability for any losses of any kind incurred in connection with any action, inaction or decision taken in reliance on the information herein or for any inaccuracies, errors or omissions. In this publication references to the "Bank" are to Westpac Banking Corporation ABN 33 007 457 141 and to any of its operating Divisions, including BankSA and St.George.